Crossian
ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 1000% in the last 3 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.
As the Supply Chain Analyst, you will play a critical role in enabling data-driven decision-making across Crossian’s supply chain operations. Your primary focus will be analyzing customer feedback and operational data to identify insights that improve product quality, reduce return rates, and enhance customer satisfaction.
You will also design and build dashboards and analytics tools that help the supply chain team monitor daily operations, identify inefficiencies, and respond quickly to operational risks.
We are looking for candidates who combine strong analytical thinking, business insight generation, and practical dashboard development skills, and a strong growth mindset to join us in creating value and upgrading our supply chain operation.
WHAT YOU WILL DO
1️⃣ Supply Chain Data Analytics
Analyze operational data across the supply chain, including:
To support leadership and teams with data-driven insights for operational decision-making.
2️⃣ Customer Feedback & Product Quality Insights
Analyze customer feedback data, return/refund/replace rate to diagnose product issues related to:
Provide structured insights and recommendations to Production and Technical Design teams to enhance product quality and elevate customer satisfaction.
Track improvement progress after corrective actions are implemented.
3️⃣ Dashboard Development & Data Infrastructure
Design and build dashboards (Amazon Quick Sight) that provide visibility into supply chain performance, covering key areas such as:
Automate reporting processes to improve operational efficiency and reduce manual work.
4️⃣ Cross-functional Collaboration
Work closely with:
Translate complex data into clear insights and business recommendations.
Collaborate with internal tech and data teams to prepare the dataset, improve data accuracy and update reporting dashboards regularly.
5️⃣ Process & Data Improvement
Continuously improve data quality, reporting frameworks, and analytical methodologies.
Identify opportunities to improve the supply chain decision-making process by using data and analytics.
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.
English
Nói: Advanced - Đọc: Advanced - Viết: Advanced
Chinese
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Crossian's platforms currently distribute 10+ brands, serving hundreds of thousands of US consumers. Turnover over 5 million / month, the number of goods to process and track on average more than 21,000 packages (bales) per day.
Crossian's goal is to become the leading organization that develops cross-border e-commerce platforms in Vietnam. In the next 3 years, it will account for 0.1% of Ecommerce market revenue in the US (equivalent to 50,000 orders / day)
