Job Summary
Job description
Overview of job
Responsible for the operational support of Desktop, Software Packaging and Release within Workplace, Performance & Quality, Capacity & Continuity, Issue & Risk Management.
JOB RESPOSBILITIES
- Package applications/software utilizing the corporate preferred and licensed toolset
- Liaising with the wider resolver groups. i.e. SCCM, SOE, Service Desk, Desktop Support, etc
- Liaise with the stakeholders to ensure requirements are gathered and expectations are set. i.e. technical requirements, complexity and timeframes, etc.
- Create and maintain documentation and conforming to standards (NAB & external)
- Peer Reviews/Quality Assurance checkpoints and sign offs amongst the team
- Aim for a Zero-defect package
- Plan, schedule and coordinate releases following the standard lifecycle (dev, uat, test, pilot, prod)
- Close working relationship with software release coordinators
- Ensure compatibility across the environment, not limited to BOE/SOE
- Foresight on upcoming security releases and version uplifts
- Adhere to change management standards
- Maintain necessary skills to keep up to technology trends and changes
KEY CHALLENGES:
- Providing technical support for a business-critical function ensuring service stability, resolution of incidents within SLA and driving efficiency within the service.
- Driving operational & technology change agenda to mature services in line with industry direction
- Ensuring service change and service transition is executed flawlessly
THE BENEFITS AND PERKS
1. Generous compensation and benefit package
- Attractive salary and benefits
- 20-day annual leave and 7-day sick leave, etc.
- 13th month salary and Annual Performance Bonus
- Premium healthcare for yourself and family members
- Monthly allowance for team activities
- Premium welcome kit and frequent appreciation gifts
- Extra benefits for long-term employees
2. Exciting career and development opportunities
- Large scale products with modern technologies in banking domain
- Clear roadmap for career advancement in both technical and leadership pathways
- Well-structured learning and development programs (technical and soft skills)
- Sponsored certificates in both IT and banking/finance
- Premium account on Udemy
- English learning with native teachers
- Opportunity for traveling & training in Australia
3. Professional and engaging working environment
- Hybrid working model and good work-life balance
- Well-equipped & modern Agile office with fully stocked pantry
- Special programs to improve your physical and mental health
- Annual company trip and events
- A solid talented team behind you – great people who love what they do
Job Requirement
MANDATORY TECHNICAL SKILLS – Must have
- Admin Studio/Install Shield exp.
- SCCM/MECM/InTune management
- Basic Active Directory
SECONDARY TECHNICAL SKILLS – Nice to have
- 2-5 year’s support / administering medium to large-scale Windows desktop (physical and virtual) environments
- Proven work experience as a Software/Application Packager
- 2 years’ experience delivering workplace services in an enterprise environment.
- Experience (2+ years) experience delivering service in an enterprise ITIL environment
SOFT SKILLS
- Ability to work part of a team or autonomously
- Relevant industry certifications desirable.
- Strong business communication and interpersonal skills
- Proven ability to remain flexible to deliver business outcomes
- Tertiary qualification in a Technology discipline or related field
- Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment
Languages
-
English
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate
Technical Skill
- SCCM
- MECM
- Active Directory
- Windows
- ITIL
- Intune
COMPETENCES
- Proactive
- Teamwork
- Working Independently
- Communication Skills
- Interpersonal Skills
BUSINESS PROFILE
NAB Innovation Centre Vietnam is owned by NAB - Australia’s largest business bank.
NAB Innovation Centre Vietnam is part of National Australia Bank (NAB) Technology & Enterprise Operations division. The mission of the NICV is to connect the talents of Vietnam to NAB and together improve the lives of those in the Vietnam technology community.
As Australia’s largest business bank, NAB is focused on delivering great experiences for customers. To do this it uses modern technologies, alongside great technology talent including leading software engineers, cloud experts and quality engineers.
We’re working on interesting projects to help NAB’s 8 million customers: By joining us, local software engineers will have access to a wide variety of projects and opportunities, working closely with colleagues in Australia and with global partners such as AWS and Microsoft to take advantage of the latest modern technologies.
We’re investing in you: We strive to create not only a great place to work, but also the best technology centre for tech engineers to thrive.
It’s more than just a career!
We believe in people with ideas and dreams, and we want you to achieve your aspirations. If you have an appetite to learn, grow and elevate others around you, this is the place for you!