Hoiio

Overview of job

We are looking for a Data Product and Operations Executive to join the Data team as the company expands into more markets across the region. The candidate is responsible for planning and working on operations and project implementation.

Responsibilities

1. Handling questions about how the product works (through internal documentation).
2. Assisting customers and operator partners about their data and report queries.
3. Work hand-in-hand with other teams and operator partners to clear operation issues about data (Application UI/ Dashboard/ Reports). Including investigate, troubleshoot, escalate to engineers and follow up until the issue is resolved)
4. Working closely with the Academy Team to document the knowledge for distribution and training of the internal stakeholders, operator partners and customers.