Pal Tech

Overview of job

Job Purpose:

The Infra Manager leads the strategic planning, development, and management of the organization’s IT infrastructure. This role ensures infrastructure scalability, efficiency, and alignment with strategic goals. Responsibilities include guiding the technology operations team, overseeing infrastructure projects, managing daily IT operations, and ensuring security and compliance. The Infra Manager also handles vendor relationships, budget management, and drives continuous improvement and innovation within the IT infrastructure.

Responsibilities:

Strategic Infrastructure Planning

• Create and execute strategies to improve IT infrastructure.
• Ensure infrastructure projects align with the company's strategic objectives.
• Manage infrastructure architecture for scalability and efficiency.

Team Leadership and Development

• Provide leadership and guidance to the technology operations team, fostering a culture of excellence, collaboration, and continuous improvement.
• Recruit, mentor, and develop technical talent, building a high-performing team capable of meeting the organization's technology needs.
• Set clear goals and expectations for team members and provide regular performance evaluations.

Project and Task Management

• Manage infrastructure projects from start to finish.
• Ensure timely, within scope, and budget-compliant project delivery.
• Collaborate with cross-functional department and Business to meet project goals.

IT Operations Management

• Oversee day-to-day IT operations to ensure stability and efficiency.
• Oversee the design, development, and maintenance of scalable and secure platforms.
• Ensure high availability and optimal performance of all platform services.
• Manage incident and problem resolution processes to maintain high uptime and availability of all systems to maintain business continuity.
• Ensure compliance with IT policies and procedures.
• Champion DevOps principles to increase the ability to deliver applications and services at high velocity, enhance reliability, and streamline workflows.
• Manage the server room, ensuring the health and maintenance of network devices and servers.
• Oversee all hardware, software, licenses, subscriptions, and related assets.

Security and Compliance

• Ensure the security of IT infrastructure and compliance with relevant regulations.
• Maintain and enhance ISO27001 practices through robust security policies.
• Conduct regular audits and risk assessments to identify and mitigate security risks.

Vendor and Stakeholder Management

• Manage relationships with technology vendors and service providers.
• Negotiate contracts and ensure third-party solutions meet organizational needs.
• Collaborate with senior management and other stakeholders to align IT initiatives with business goals.
• Manage relationships with technology vendors and service providers.
• Collaborate with the Purchasing team to negotiate contracts, costs, service levels; and ensure third-party solutions meet organizational needs.

Budget Management

• Prepare and manage the budget for IT infrastructure expenditures.
• Optimize resource use and ensure cost-effective solutions.
• Capable of estimating infrastructure costs to support accurate project budgeting.

Innovation and Continuous Improvement:

• Keep up-to-date with new technologies and industry trends.
• Lead initiatives to continuously improve IT infrastructure performance.
• Promote and implement innovative solutions to business challenges.

Benefits:

• Attractive compensation, regular assessments, and salary reviews;
• 13th-month salary and annual bonus;
• 20 days annual leave;
• 100% salary during the probation period;
• 100% social insurance, premium healthcare insurance, and annual routine check-up;
• Unlimited access to a selection of food and beverages;
• Special celebrations on 8/3, Father's day, 20/10, Christmas, Tet holiday, etc.;
• Company activities: annual teambuilding, New Year party, quarterly company party, weekly fruits day, monthly birthday, etc.;
• Sports activities: badminton, football, bowling, cycling, etc.;
• In-house acoustic music band;
• Cinema days with blockbuster movies.

Projects & Team:

• International working environment with a young, friendly, dynamic team, and creative;
• Flat organizational structure;
• ISO/IEC 27001:2013 Information Security Management Standards;
• Company sponsors overseas in-class training and online training courses.