Infodation Vietnam

Experience & Knowledge:

• Bachelor’s degree in Information Technology, Business, or related field.
• Salesforce certifications (Salesforce Administrator, Salesforce Business Analyst, or other relevant certifications …) are a plus.
• 2–4 years of experience as a BA (preferably in CRM or Salesforce projects).
• Strong understanding of business analysis practices and requirement documentation.
• Experience working in Agile/ Scrum environments.
• Ability to analyze business problems, challenge assumptions, and propose effective solutions.

Salesforce & Technical Skills:

• Basic to intermediate understanding of Salesforce platform (Sales Cloud/ Service Cloud preferred).
• Familiarity with CRM processes and customer lifecycle management.
• Understanding of data structures, reporting, or data analysis.
• Knowledge of SQL or reporting tools is a plus.
• Understanding of Salesforce objects, fields, workflows, or basic automation.
• Ability to understand Salesforce capabilities and limitations when analyzing requirements.
• Ability to use AI tools to support research, requirement analysis, and documentation.

Communication & Collaboration:

• Strong English communication skills (spoken and written)
• Ability to work closely with stakeholders and Product Owners, including discussing, clarifying, and challenging requirements when needed.
• Strong facilitation and stakeholder management skills.
• Ability to present ideas clearly to both technical and non-technical audiences.
• Experience facilitating workshops, requirement discussions, or stakeholder alignment sessions.
• Strong analytical and problem-solving mindset.
• Proactive, ownership-driven, and result-oriented.
• Ability to challenge assumptions, validate ideas, and propose practical solutions.
• Comfortable working in a collaborative and fast-paced environment.
• Continuous learning mindset, especially in CRM and emerging technologies.
• Confident in expressing opinions and constructively challenging others.

WHAT WE EXPECT FROM YOU

• Strong analytical and problem-solving mindset.
• Proactive, ownership-driven, and result-oriented.
• Ability to challenge assumptions, validate ideas, and propose practical solutions.
• Comfortable working in a collaborative and fast-paced environment.
• Continuous learning mindset, especially in CRM and emerging technologies.
• Confident in expressing opinions and constructively challenging others.