HCL Technologies

Tóm tắt công việc

- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

- Operations Level MS Azure Knowledge and practical exposure on all related services on Azure .
- Knowledge on Wintel Technologies comprising of detailed hands on exposure on Windows Server 2008, 2012 and 2016 etc with the BAU activity exposure such as security patching, troubleshooting, DFS, Active Directory, Server Builds etc.
- Knowledge about various management solutions, System Integration, Custom Scripting technologies to support Public Cloud Platform.
- Scripting knowledge (Powershell, Perl, shell, VB scripting, Batch etc.) would be an added advantage.

WHY SHOULD JOIN WITH US:
- Competitive and commensurate salary
- Fixed 13- month-salary package and variable designation-based performance bonus
- Free English courses at company
- Working time: Monday to Friday (9:00 – 18:00)
- International and multicultural working environment with chances to work with Top 500 Global Fortune customers.
- Future skills training courses and global job opportunities at 49 countries.
- Welfare benefits according to the Labor Code
- Paying insurance fee for staff base on 100% salary
- Bao Viet premium health insurance for employees and families