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Tóm tắt công việc

• Process requests, incidents, problems following SLA, standard procedures and IT Policies.
• Installing, configuring, managing and maintaining (Administering) Windows Servers environment: Active Directory, Group Policies, File & Printing Server, WSUS, Kaspersky Security Center, NPS...
• Take part in IT projects that are relevant to O365, Windows-bases system and cloud (AWS & Azure SysOps).
• Installing, configuring, maintaining, supporting VMWare vSphere.
• Research, build and apply automation solution to replace daily repetitious tasks.
• Perform initial setup, configuration and troubleshooting on IT equipment such as computers, workstations, laptops and computer peripherals (monitors, keyboards, printers…)
• Support all type of requests relating to O365 for users.
• Provide basic network administration to support L1 network tasks.
• Support IT department with realization of new project.
• Coordinate with other Departments to keep daily IT procedure running smoothly.
• Develop and maintain IT documents.
• Other tasks assigned by line manager.

Understanding candidates' expectations of the ideal workplace, we always put the people element at the top of our priorities. ​

Compensation programs and employees' development opportunities for employees are always significantly invested in, bringing you:​

Primary benefits:

• 13th-month Salary and performance- based KPI Bonus ​
• 15+ Annual Leaves​
• Full Social Insurance, 24/7 Accidental Insurance, Annual Medical Check- up​
• Team Building and CSR activities: Year- end Party, New-year Party, Company trip, Charity activities, Blood donation​
• Learning workshops: Udemy E-learning, English courses, Senior management development training programs​

Our culture fosters your career development through: ​

1. Strategy ​

• Thinking Big: We focus on creating meaningful and sustainable opportunities for the company. ​
• Customer Obsession: We try to understand future customer needs, trends, and the impact of digital transformation. ​

2. Implementation ​

• Digital Savviness: We seek to understand the technological aspects of the business to enhance efficiency and customer experience. ​
• Entrepreneurship: We communicate the company's strategy and purpose to others, inspire and lead them effectively. ​
• Risk in mind: We consider risks and their possible effects before making decisions. ​
• Operational Excellence:  We stay focused on the goal, disciplined in tightening tasks to the end. ​

3. Building the organization ​

• People Centricity: We sustain focus on the development of team members through meaningful development plans and learning opportunities. ​
• Integrity: We always stay focused on the goal you need to achieve, refrain from getting into personal conflicts.

• At least 1 years experienced with AWS, Azure, Windows based technology (Strong at Windows Servers); 3 years experienced with Customer Service position.
• Intermediate knowledge and experiences on End User support including technical skills (hardware and software) and soft skills (Customer Services).
• Basic or intermediate knowledge on administration, configurations of networking.
• Intermediate communication in English (good at speaking and listening)
• MCSA/MCSE is preferred.