VUS

Tóm tắt công việc

Duties and Responsibilities:

Key duties and responsibilities but are not limited to those listed below:

• Monitor and maintain the Application support queue. Ensure support issues are assigned and resolutions are documented.
• Diagnose and resolve system problems and provide information to educate users on resolutions in a prompt and professional manner. Ensure each problem is resolved according to SLA
• Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution.
• Regularly review support log to track performance, trends, anomalies, and opportunities for improvement.
• Provide day-to-day user support, coordinating with the project team to manage internal D365 system and resolve incidents.
• Perform system admin tasks for D365 and other business applications such as SharePoint, Promapp (e.g. security access; employee/role etc)
• Manage D365 environments, including MS and ISV releases, updates, and MS cycles for environments.
• Manage licensing for D365 and other tools (ISVs, PowerApps, Promapp etc).
• Perform system admin tasks for business applications as required.
• Have experience with Microsoft Dynamics Workflow.

• 2+ years of experience as a System Administrator
• 2+ years of hands-on operational experience supporting Dynamics AX and D365 F&O ERP
• Experience in delivering successful ERP.
• Strong working knowledge of Microsoft Dynamics 365 systems/functional capabilities.
• Good working knowledge of MS tools such as PowerApps, PowerBI, MS Office 365 (esp. Excel), SharePoint and Active Directory
• Confident communication skills, with ability to support users in a variety of roles within the organization
• Microsoft and ITIL Foundation certification preferred.
• Ensure each problem is resolved according to SLA
• Results Focused and Outcome Driven
• Creative Problem Solving
• Teamwork and Cooperation
• Effective Communication