Stepmedia Software

Tóm tắt công việc

• Collaborate with product manager, product marketing, business lines, UX and Search Engine Optimization peers to create world-class customer experiences
• Work in a cross-channel environment publishing content for desktop/laptop and mobile devices
• Assist in gathering requirements and assessing content authoring needs of a given project
• Update content logs, copy documents and other documentation systems
• Ensure professional-quality content for secure online/mobile banking interfaces, responsive websites, mobile apps, online lead/application forms, marketing pages and other cross-channel websites
• Analyze and understand end-to-end customer experiences to make sure all content is consistent in voice/tone/construction and technically correct
• Write and edit a variety of digital content as needed, including marketing pages, informational content, navigational elements, form field labels and messaging, error messages, contextual help, alert messages and FAQs
• Participate as an observer in user interviews and usability
• Work with development and other internal team members on project implementation and launch activities, including stand-up meetings, defect resolution, acceptance testing, etc.

• Working time: 9 a.m – 6 p.m Monday to Friday.
• Address: StepMedia Office, 84A/42 Tran Huu Trang St., Phu Nhuan Dist., HCM City
• Performance Bonus will be approximately 1/4 your salary in each quarter
• Social and medical insurance.
• 13th month and other bonuses. (more details in interview)
• All work-related equipment is provided.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Prior experience authoring content for an enterprise website
• Three or more years of CMS content authoring or Quality controller/Developer/Devops experience preferably within the financial industry.

Preferred Skills/Experience

• Bachelors degree in English, Accounting/Auditing, Marketing or related field
• 3 years of professional experience authoring and writing for websites, mobile apps, software, or other digital platforms; transactional
• Strong interactive writing/editing skills (work samples required)
• Experience collaborating with large teams using outstanding communication skills
• Experience successfully executing and balancing multiple projects and tasks
• Demonstrated ability to write clear, compelling content that adheres to style guidelines and is substantially error-free
• Attention to detail, especially as it relates to complex customer interactions and compliance-mandated content
• Experience working with multiple stakeholders in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities
• Ability to problem-solve and work independently when necessary
• Expert in Microsoft Office
• 1 year of experience in financial services, preferably online banking, wealth management and investments
• Experience with Adobe CMS content authoring, wireframes and design/prototyping software