Tekcent Vietnam

Tóm tắt công việc

We are looking for Application Support Engineer position.

Responsibilities: 

- Working as a level 1 application support engineer
- Troubleshoot basic technical issues and provide prompt resolution to customer inquiries
- Monitor and maintain the health and performance of our applications
- Collaborate with development and engineering teams to identify and resolve issues
- Contact customers to get approval for technical requests
- Create and maintain documentation for supported applications
- Communicate with customers via phone, email, and online chat to provide support and resolve issues
- Identify and escalate issues that cannot be resolved in a timely manner
- Provide support for critical issues based on Standard Business Hours

Working location: 27B Nguyen Dinh Chieu, Da Kao Ward, District 1, HCMC (work at the office)

Working time: 9:00 AM – 6:00 PM from Monday to Friday

Tekcent (Vietnam) opened a brand new office in May 2016, in Ho Chi Minh City. In this start-up environment, your capabilities, talents, and passions will be recognized, encouraged, and rewarded.

We are not just a team of developers here. We have planned to spend a significant part of our time every day on R&D. We are placing ourselves in the frontline of what is coming hot in the coming years in the tech world: from digital kiosks / interactive displays, to augment / virtual reality (AR/VR), to the internet of things. Be part of it. Be part of Tekcent.

Key Employee Benefits

• Flexible working hour 
• Social, Heath and Unemployment Insurance transparently paid on your FULL salary
• Health care insurance package
• 13th Bonus (prorated), Performance Bonus
• 12 days of Annual Leave, 12 days of Sick Leave, 1 day of Birthday Leave
• Work from home policy (12 days)
• Teambuilding, company trip
• Regular professional workshop, sharing experience
• Sponsor courses and professional certifications
• Opportunities to work onsite for international projects 
• Make English a part of your daily routine
• International, and professional work environment 
• Employee clubs & events (running groups, board game groups, foosball competition, indoor & outdoor party, ...) and gifts on special occasions 
• International management style: professional, dynamic, open minded, supportive, and friendly

Requirements: 

- Bachelor's degree in Computer Science or related field
- 2+ years of experience in application support or a related field
- Proficiency in at least one programming language (e.g. Java, Python, C#)
- Experience with SQL and database management
- Experience with Content Management Systems
- Experience working with 3rd Party Integrations/APIs
- Experience implementing the application and building the test cases
- Experience with Azure/AWS cloud
- Strong problem-solving and communication skills
- Ability to work well under pressure and meet tight deadlines
- Excellent English communication skills is a must

Nice to have:

- Knowledge of agile software development methodologies
- Experience with incident management tools (e.g. JIRA, ServiceNow)
- Experience with continuous integration and deployment (CI/CD) pipelines