BYCN IT Vietnam

Tóm tắt công việc

– Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident

– Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team
– Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent
– Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions
– Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team
– Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work

Why you'll love working here

Professional, Open-minded and Creative Environment:

• International, friendly, proactive, supportive workplace
• Great teamwork with Agile mindset
• Fostering mutual respect and understanding
• Strong sharing culture to improve individual development

Individual Development:

• Extensive training and in-depth knowledge sharing sessions
• Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…)
• Individual empowerment

Special Care for Employee:

• Work from home 2 days/ week
• Laptop and external monitor for your work
• 100% salary on probationary period
• Up to 2-month performance bonus
• 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
• Annual health check-up and premium health insurance for employee
• Various attractive teambuilding activities and company trip
• Sport, personal activity sponsors

– At least 3 years experiences in providing application support/ consulting to users in a customer focused environment

– Fluent in French and English is mandatory
– Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) or other ERP system is a big advantage
– Experience of analyzing and documenting user need and requirements
– Motivation, responsiveness, interpersonal, analytical
– Sense of service and customer orientation
– Someone who has a sense for training using digital tools is a plus
General Skills
– Rigorous, concerned for the quality
– Can-do attitude
– Methodical/ Organized
– Team and collaborative spirit
– Good interpersonal skill