Tóm lược
Mô tả công việc
Tóm tắt công việc
The IT Support Specialist is primarily responsible for processing HelpDesk tickets from Absolute staff globally, as well as deployments and project related tasks. This position is located in Vietnam and will report to the designated Systems Administrator.
Global IT work is strongly procedural, and requires accurate documentation of tickets in Absolute’s HelpDesk ticket tracking system.
Accountabilities Will Include:
- Managing a personal queue or backlog of open HelpDesk tickets, ensuring SLAs are met, and customers are updated with appropriate timeliness according to best practices
- Install/Upgrade/Replace workstations and peripherals
- Administer software deployment technologies such as imaging or distribution tools
- Assist with the deployment of new end user devices like laptops and smartphones
- Assist in the monitoring of systems to ensure uptime and performance
- Provide exceptional customer service to employees requiring IT support
- Work on project related tasks as assigned
- Assist with IT documentation like installation processes
- Assist with keeping IT hardware and software inventories organized and up to date
- Assist with the ordering and receiving or Hardware and Software
- Assist with the responsible recycling of electronic equipment
- Follow company policies and procedures closely to ensure compliance with our ISO 27001 certification
Yêu cầu công việc
What You'll Need
- 2 or more years’ experience working in an IT support role
- Solid understanding of TCP/IP and Windows Operating Systems
- Experience with imaging and deployment solutions
- Strong Windows deployment, administration and troubleshooting skills
- Strong MS Office skills in particular Outlook, Excel and Word
- Experience working in a helpdesk environment using a ticketing system
- Formal IT training with certifications like MCSE or A+ required
- Great verbal and written communication skills
- Strong organizational skills and excellent customer service skills
- Works well in team or alone
- Hard working with a positive “can do attitude” and “no job is too small”
- Linux and Mac OSX deployment, administration and troubleshooting skills in as asset
- Mobile Device Management experience (mainly Apple and Android devices) is an asset
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Windows
- TCP/IP
- MS Office
- Linux
- Mac OS X
NĂNG LỰC
- Communication Skills
- Organizational Skills
- Teamwork
- Working Independently
Thông tin doanh nghiệp
Absolute Software provides persistent endpoint security and data risk management solutions for thousands of customers around the globe.
Absolute, founded in 1993 in Vancouver, Canada, provides persistent endpoint security and data risk management solutions for thousands of customers around the globe. By providing them with a persistent connection to all of their devices, our customers can secure endpoints, assess risk, and respond appropriately to security incidents.
Our Persistence technology is embedded into the core of over a billion endpoints. Once activated, it provides you with your comprehensive visibility into all of your devices enabling you to confidently manage mobility, investigate potential threats, and take action if a security incident occurs. Most importantly you can apply remote security measures to protect each device and the data it contains. No other technology can do this.
Today, our security-as-a-service solutions protect millions of computers worldwide with subscribers who range from individuals to the largest public and private sector organizations.