Tóm lược
Mô tả công việc
Tóm tắt công việc
We are seeking a Japanese-speaking IT Helpdesk to provide first-line IT support and act as a communication bridge between users and both Japanese-speaking and English-speaking stakeholders. This position is well-suited for candidates with proficiency in Japanese (N2) and English, and a strong interest in IT support technologies such as Microsoft 365, SCCM, and Intune.
- Provide helpdesk support by handling user inquiries and incidents, and act as a communication bridge for other technical staffs to deliver on time and meet agreed SLAs IT operation support tasks in customer's environment
- Communicate effectively with Japanese-speaking and English-speaking stakeholders to ensure clear issue resolution and service updates.
- Follow technical instructions to perform IT support tasks.
- Support IT operations tasks, including Unified Endpoint Management (UEM) and system monitoring.
At Hitachi Digital Services, we enjoy:
- Unique opportunity to work with multinational team of Hitachi in over 130 countries.
- Incomparable chance to participate in full Software Development Life Cycle (SDLCs) and comprehensive soft skills training.
- Competitive remuneration with attractive allowances & bonuses.
Hitachi Digital Services offers a competitive benefit packages. Come join us to enjoy:
- Opportunities for advanced career development overseas, including the US, UK,. Japan...
- Competitive & attractive compensation and benefits packages:
- Allowance for English, Japanese language certifications.
- Subsidy for transportation and meals.
- 13th salary & Bonus
- Additional Premium Health Insurance Package for employees.
- Annual checking of health and company trip for employees.
- Flexible working hours
- Being an integral part of a dynamic and fast-growing global enterprise.
- An open, professional, and nourishing environment with out-side of work activities, such as football, tennis, badminton, dancing, music, and charity.
Yêu cầu công việc
- Bachelor’s degree with a major in information technology or related fields.
- Fluent in Japanese (JLPT N2 or higher) and good English communication skills are required to understand and communicate with users, stakeholders for operational tasks.
- IT Technical background required, preferable in IT Operations, or technical support fields.
- Work stack: IT Operation supports, unified endpoints management (UEM).
- Nice to have: knowledge in ITIL, especial ITSM, ITOM.
Ngôn ngữ
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English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
-
Japanese
Nói: Advanced - Đọc: Advanced - Viết: Advanced
Yêu cầu kỹ thuật
- UEM
- ITIL
- ITSM
- ITOM
NĂNG LỰC
- Communication Skills
Thông tin doanh nghiệp
We’re Hitachi Digital Services, a global digital solutions business.
We harness digital innovation and a passion for technology to co-create meaningful solutions to complex challenges. Our people are trusted transformers, with deep engineering expertise, focused on a sustainable future for all. Together, we take our business and customers from what’s now to what’s next.
A Top 10 Coolest Industrial IoT Company, our data, cloud integration, modernization, and AI take theme park fans on magical rides. Conserve natural resources. Protect rainforests and save lives. We serve 85% of the Fortune 100, as well as nine out of ten of the top banks and telecoms, media, and entertainment companies. We guide businesses, industries, and society on a journey to identify and accelerate. Unlocking potential on a vast scale by transforming their enterprises with edge-to-core solutions, solutions that impact society, and the ways we all work and live.
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and give people from all backgrounds everything they need to succeed.
We help take care of your today and tomorrow with industry-leading benefits, as well as support, services, and resources that look after your holistic health and well-being.