Techcombank

Tóm tắt công việc

Job Purpose

The Senior Manager, Technical Business Analysis (BA) is responsible for leading the BA team and acting as a strategic bridge between business stakeholders and the technical development teams. This manager ensures that technical solutions are precisely designed and implemented to meet business objectives, while overseeing high-level and complex processes for analysis, requirements gathering, and documentation.

Key Accountabilities (1)

1. Responsibility in business analysis and consulting

- Act as the IT focal point to receive business requirements during the year (including BAU and project development requirements) and control them based on the developed plan.

- Provide appropriate technology consulting services for IT service requirements from business units.
- Feedback and agree with the unit on the status of received development requirements, feasibility and implementation plan.

- Manage the list of projects, improvement requirements, application development, technology products of the unit assigned in charge, contributing to ensuring that IT technology services are provided on schedule with high quality.

- Weekly or as agreed with the business unit, update project status, development requirements in the list

- Plan the implementation of projects/BAUs within the department's responsibility.

- Directly participate in process improvement with IT Heads to improve IT's productivity and work efficiency.

- Participate in technology projects as assigned.

Key Accountabilities (2)

2. Responsibilities in Risk Management and Compliance:

- Control and ensure that the activities of the department comply with the policies, regulations, procedures and guidelines issued.

- Identify risks of the department during operation, coordinate with related units to develop methods of measuring, assessing and minimizing risks.

3. Responsibilities in managing the assigned department:

- Preparation and implementation of the department's annual plan.

- Develop a plan for staffing, coordinating human resources, building a mechanism for assigning, recording and evaluating the work performance of employees, ensuring adequate and quality resources are maintained in the department.

- Build, organize training, career development orientation for employees, fostering and building human resources for the department.

- Communication and orientation for staff to comply with the policy and development orientation of the system.

Key Accountabilities (3)

4. Other responsibilities

- Organize and participate in the development of business processes and guidelines of the Unit.

- Perform other tasks as required by management.

- Lead members to participate in the building of the bank's organizational culture.

WHY BECOME IT/DATA EXPERTS AT TECHCOMBANK?

• Investing over 500 million USD to develop large-scale IT projects, Techcombank is one of the leading bank in Technology trends in Vietnam
• You will grow with Techcombank by having the opportunity to learn from top experts from across the world
• Techcombank provides a rewarding remuneration structure that commensurate with your achievement and contribution
• Techcombank is the Top 2 Best place to work in the banking industry where you can experience various exciting activities throughout the year: Company anniversary, Team building, Active Saturday , Year End Party, etc.

- Experience: Minimum 8+ years of experience in a Business Analysis, Product Ownership, or Systems Analysis role, including at least 5+ years of experience managing or leading a BA team.

- Technical Foundation: Deep understanding of software development, system architecture (e.g., Microservices, APIs, Databases, Cloud Platforms like AWS/Azure/GCP).

- Methodology: Proficient and experienced in implementing Agile methodologies (Scrum/Kanban) and project management tools (Jira, Confluence, Azure DevOps).

- Analytical Skills: Ability to perform business process modeling (BPMN), data modeling (ERD), and write detailed technical requirements specifications.

- Soft Skills: Excellent communication, negotiation, and conflict resolution skills, especially when working with senior stakeholders.

- Preferred Skills:

+ Experience working in specific domains (e.g., Banking, FinTech, CRM).

+ Relevant professional certifications (e.g., CBAP, PMI-PBA, PSPO/CSPO).

+ Experience in UX/UI Design or Data Analysis (SQL, Power BI/Tableau).