Job Purpose
The Principal Business Analyst (ERP) is responsible for initiating standards and establishing processes that other Business Analysts are required to follow, analyzing business requirements, optimizing ERP processes, and ensuring seamless alignment between business needs and ERP functionalities. This role involves close collaboration with stakeholders, developers, QA teams, and end users to improve system efficiency, scalability, and overall business performance.
Key Responsibilities/Major Tasks/Principal Accountability
Standards & Process Leadership
• Initiate and establish BA standards and processes to be applied consistently across all ERP projects.
• Gather concerns and feedback from BA team members regarding project scope, requirements, and delivery issues.
• Work with Product and Market teams to clarify scope, requirements, and assumptions.
• Minimize gaps between Developers and Product Owners by translating business needs into clear, codable requirements.
• Define and enforce:
• Standard PCR (Project Change Request) for all projects
• Standard user story format
• High-level requirements suitable for development tickets
• Conduct stand-up meetings, monitor BA performance, mentor BA team members, and measure project outcomes in collaboration with development team leads.
Business Requirements Gathering & Analysis
• Collaborate with business stakeholders, department heads, and end users to identify business needs and ERP enhancements.
• Gather, document, and analyze business requirements, user stories, workflows, and pain points.
• Conduct gap analysis between current ERP functionality and business requirements.
• Translate business processes into functional and technical specifications.
• Recommend system improvements, automation opportunities, and ERP best practices.
Stakeholder Engagement & Communication
• Act as a key liaison between business users, Product team, IT teams, vendors, and management.
• Facilitate workshops, interviews, and requirement clarification sessions.
• Present ERP solutions, updates, and impacts to both technical and non-technical stakeholders.
• Develop and maintain documentation, SOPs, and training materials.
• Support change management initiatives to ensure smooth adoption of system changes.
Solution Design & Development Support
• Work closely with architects and developers to define ERP system functionalities.
• Support solution design including workflows, data models, and UI/UX considerations.
• Ensure solutions align with business objectives, scalability, and technical standards.
• Participate in Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives).
• Support system configuration, integration, testing, and deployment activities.
Coordination & Delivery Management
• Act as a central coordination point between business, development, QA, and testing teams.
• Align project goals, timelines, and deliverables across teams.
• Coordinate requirement discussions, sprint reviews, and stakeholder meetings.
• Track progress, risks, dependencies, and escalate issues when needed.
Collaboration & Continuous Improvement
• Work closely with senior developers, product managers, QA, and Service Desk teams.
• Support task prioritization and identification of high-impact requirements.
• Communicate testing expectations and ensure delivered features meet quality standards.
• Continuously improve BA practices based on feedback, retrospectives, and lessons learned.
Administrative & Support
• Maintain project documentation, requirement logs, and process flows.
• Track milestones and report project status to relevant stakeholders.
• Support onboarding and training for BA members, end users, and stakeholders.
• Maintain ticketing and issue-tracking systems.
• Ensure compliance with company policies, ERP standards, and regulatory requirements.
We are our people, and whilst as a business we make software, as an organization, we make some of the industry’s best! Joining the team you will work with the engineers around the world from BMW, Mercedes, Honda, Porches, Hyundai …
1 WORKING HOURS
2 LEAVES
3 HEALTHCARE
4 BONUSES
5 OTHER BENEFITS, ALLOWANCES AND INCENTIVES
• Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field.
• 7+ years of experience as a Business Analyst in the software development industry, including at least 3 years in a principal-level role, with demonstrated ownership of defining, establishing, and enforcing BA standards and processes across multiple projects or teams.
• Strong experience working in Agile/Scrum environments with cross-functional teams.
• Proven experience with ERP, SaaS, or Windows-based application development.
• Good to excellent English communication skills, both written and verbal.
• Confidence in communicating, facilitating discussions, and presenting ideas in English to stakeholders and cross-functional teams.
• Solid experience with requirements analysis and project management tools such as Jira, Confluence, or similar platforms.
• Strong ability to translate complex business requirements into clear, structured, and development-ready specifications.
• Proven experience in defining, applying, and governing BA standards, processes, and best practices across projects.
• Excellent stakeholder management, facilitation, and problem-solving skills.
English
Nói: Advanced - Đọc: Advanced - Viết: Advanced
Titan DMS is a leading developer and supplier of cloud based software solutions for Automotive Dealers and Manufacturers. Since 2009, Titan’s flagship product; the Titan Dealer Management System, has been adopted by Franchised Automotive Dealerships covering over 45 different Automotive Brands throughout Australia, Africa, and Europe and continues to extend its global reach and reputation as a leading international software provider.
Titan DMS is our global ERP Cloud-based system and marketed as Software as a Service (SaaS) whilst being regarded as a leader in technology and innovation within the international markets in which it competes.
Titan products are built on innovation, and the creativity that drives this innovation is just one of the reasons why a career with Titan DMS could be the perfect outlet for your passion and skills. Our staff are motivated, ethical, care about customer satisfaction, and are driven towards making the most of opportunities for learning and self-improvement.
Capitalising on the drive for self-improvement is something we take very seriously. Our management ethos is to recognise an individual’s abilities and to seek to invest the time in developing the associated skills to make the most of them. Blend this ethos with an innovative, rapidly expanding organisation and the opportunities for career development and the avenues to utilise your present and future skills are unlimited.
We are our people, and whilst as a business we make software, as an organisation, we make some of the industry’s best!
We are expanding our development team in Vietnam which is an integral part of our larger global development team headquartered in Australia.
If you can see yourself aligning your own career and personal goals with Titan DMS, and you have the required skillsets to make this role a success, then we invite you to apply for the advertised position.
