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NAB Innovation Centre Vietnam

E-Town 5, Cong Hoa, TP Hồ Chí Minh

Quy mô công ty : 500-999

Xem thêm

Tóm lược

  • 500-999
  • Product
  • Việt Nam

Senior Production Support Engineer

NAB Innovation Centre Vietnam

  • Tan Binh, TP Hồ Chí Minh
  • Thỏa Thuận
  •  Toàn thời gian
  •  English
  •  Có kinh nghiêm (Nhân viên)
1
1

  •  Ngày Đăng:22/05/2026

  • Ứng tuyển
Senior Production Support Engineer
Ứng tuyển
Yêu cầu kỹ thuật: iOS , Android , API , Java , JavaScript , Splunk , MS Azure , Grafana , React Native , AWS , ReactJS , ServiceNow , Microservices , Akamai , Cloudflare

Mô tả công việc

Tóm tắt công việc

  • Strong production support capability across mobile and web digital channels, with a focus on stability, performance, and customer experience.​
  • Proficiency in incident management, problem management, and root cause analysis (RCA) in complex, high‑availability environments.​
  • On-call support: participate in an on-call roster and provide out-of-hours incident support when required.​
  • Ability to triage and resolve production issues rapidly, balancing urgency with risk control in customer‑facing platforms.​
  • Experience with monitoring, alerting, and observability tools to proactively identify issues and performance degradation.​
  • Technical verification test (TVT) and Business verification test (BVT) for Production Release: query application logs to see if there are any errors or unusual activities post deployment (compare to pre-deployment).​
  • Solid understanding of end‑to‑end digital architecture, including APIs, microservices, middleware, and front‑end integrations.​
  • Capability to work across multiple White Label (WL) partners, managing dependencies, integrations, and partner-specific nuances.​
  • Operational excellence: improve monitoring/alerting, dashboards, and runbooks; proactively reduce operational risk.​
  • Coordinate fixes with development team.​
  • Focus on continuous improvement, including automation of repetitive support tasks, reduction of recurring incidents, and operational efficiency uplift. ​
  • AI & automation mindset highly regarded, with the ability to leverage AI tool

THE BENEFITS AND PERKS

1. Generous compensation and benefit package

  • Attractive salary and benefits
  • 20-day annual leave and 7-day sick leave, etc.
  • 13th month salary and Annual Performance Bonus
  • Premium healthcare for yourself and family members
  • Monthly allowance for team activities
  • Premium welcome kit and frequent appreciation gifts 
  • Extra benefits for long-term employees

2. Exciting career and development opportunities 

  • Large scale products with modern technologies in banking domain
  • Clear roadmap for career advancement in both technical and leadership pathways
  • Well-structured  learning and development programs (technical and soft skills) 
  • Sponsored certificates in both IT and banking/finance
  • Premium account on Udemy 
  • English learning with native teachers
  • Opportunity for traveling & training in Australia

3. Professional and engaging working environment

  • Hybrid working model and good work-life balance 
  • Well-equipped & modern Agile office with fully stocked pantry
  • Special programs to improve your physical and mental health
  • Annual company trip and events 
  • A solid talented team behind you – great people who love what they do

Yêu cầu công việc

  • +3 years' working experience in production support, application support, incident management, SRE, or similar role on Digital platforms.​
  • Experience supporting mobile applications (iOS/Android) and web applications in a live production environment.​
  • Hands-on experience managing major incidents, Sev1/Sev2 issues, and driving resolution within SLA timeframes.​
  • Experience with log analysis, monitoring tools, and incident tracking systems (e.g., Splunk, Open Search, AppDynamic, Grafana, ServiceNow or equivalent).​
  • Strong knowledge in React Native or React JS front-end highly regards​
  • Strong knowledge in Java microservices and micro-frontend servers (BFFs)​ and Cloude based environment (AWS, Azure, Akamai, Cloudflare)​
  • Excellent English communication skills (both verbal & written), and problem-solving and analytical skills. ​
  • Demonstrated experience in conducting post-incident reviews and implementing preventative measures.​
  • Experience supporting high-volume, customer-critical digital channels with a strong focus on uptime and reliability.​
  • Exposure to AI-enabled tools or platforms is highly regarded

Ngôn ngữ

    • English

    • Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate

Yêu cầu kỹ thuật

  • iOS
  • Android
  • API
  • Java
  • JavaScript
  • Splunk
  • MS Azure
  • Grafana
  • React Native
  • AWS
  • ReactJS
  • ServiceNow
  • Microservices
  • Akamai
  • Cloudflare

NĂNG LỰC

  • Communication Skills
  • Problem Solving Skills
  • Analytic Skills
  • Reliable

Tìm kiếm công việc phù hợp

Thông tin doanh nghiệp

NAB Innovation Centre Vietnam is owned by NAB - Australia’s largest business bank.

NAB Innovation Centre Vietnam is part of National Australia Bank (NAB) Technology & Enterprise Operations division. The mission of the NICV is to connect the talents of Vietnam to NAB and together improve the lives of those in the Vietnam technology community.

As Australia’s largest business bank, NAB is focused on delivering great experiences for customers. To do this it uses modern technologies, alongside great technology talent including leading software engineers, cloud experts and quality engineers.

We’re working on interesting projects to help NAB’s 8 million customers: By joining us, local software engineers will have access to a wide variety of projects and opportunities, working closely with colleagues in Australia and with global partners such as AWS and Microsoft to take advantage of the latest modern technologies.

We’re investing in you: We strive to create not only a great place to work, but also the best technology centre for tech engineers to thrive.

It’s more than just a career!

We believe in people with ideas and dreams, and we want you to achieve your aspirations. If you have an appetite to learn, grow and elevate others around you, this is the place for you!

Các việc làm khác của nhà tuyển dụng này

  • 500-999
  • Product
  • Việt Nam

Product Owner

NAB Innovation Centre Vietnam

  • Tan Binh, TP Hồ Chí Minh
  • Thỏa Thuận
  •  Toàn thời gian
  •  Trưởng nhóm/Giám sát
1
Ngày Đăng: 19/05/2026
Kỹ năng: Product Development, CI/CD, SQL Function, MS Azure, DevOps, AWS, Kubernetes, GCP, Terraform, Amazon EKS, GKE, AKS
  • 500-999
  • Product
  • Việt Nam

Senior/Lead Fullstack Engineer

NAB Innovation Centre Vietnam

  • Tan Binh, TP Hồ Chí Minh
  • Thỏa Thuận
  •  Toàn thời gian
  •  Có kinh nghiêm (Nhân viên)
1
Ngày Đăng: 19/05/2026
Kỹ năng: Java, JavaScript, ReactJS, ChaiJS, GraphQL, Cloud Computing, RESTful API, Jest, CI/CD, Cursor, Bootstrap, Selenium, jQuery, JSON, HTML5, CSS3, NodeJS, TypeScript, Foundation, ES6, Mocha, AWS, Redux

Tìm kiếm công việc phù hợp

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