NAB Innovation Centre Vietnam

YOUR JOB RESPONSIBILITIES

• Provide onsite support and troubleshooting for AV/VC systems (Zoom Rooms, Neat, meeting room equipment).
• Monitor and maintain AV, VC, and Digital Media systems via dashboards and tools.
• Support Zoom Meetings, Webinars, and hybrid events (setup, operation, recording).
• Manage Digital Media devices (setup, onboarding, monitoring via Appspace).
• Deliver user support, training, and maintain technical documentation.
• Perform basic network support, including equipment checks, cabling, and troubleshooting.
• Work closely with remote teams to resolve incidents and ensure system stability.
• Support events and provide after-hours assistance when required.
• Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

YOUR SKILLS & EXPERIENCES

• Experience in enterprise meeting room deployments and AV system integration.
• Strong experience with Zoom Rooms, Crestron, Extron, Q-SYS, AV over IP (AVoIP), Neat devices, integrated video conferencing solutions, and Appspace Digital Signage.
• Solid understanding of AV infrastructure, signal flow, system integration, and troubleshooting.
• Experience supporting HDMI Matrix Switchers, Video Encoders/Decoders, Transmitters/Receivers, PTZ Cameras, Speakers, Microphones, Room Scheduling Panels, and Room Automation systems.
• Good knowledge of AV networking, including LAN/WAN, TCP/IP, VLAN, DNS, DHCP, firewall configurations, and AV device connectivity.
• Proven ability to troubleshoot and resolve audio, video, control, and network-related issues.
• Hands-on mindset with strong problem-solving skills.
• Good communication and stakeholder management skills.
• Willingness to work onsite and support outside business hours when needed.
• Bachelor's degree in IT, Telecommunications, Computer Engineering, or a related field.