Nakivo

Overview of job

Team Leadership & KPI Management

• Lead and manage the IT team, track and achieve KPIs
• Foster a culture of accountability, collaboration, and continuous improvement
• within the IT team.

IT Operations & Service Reliability

• Ensure uptime, availability, and performance of critical services across distributed datacenters.
• Oversee backup operations, periodic data restoration tests, and planned failover drills.
• Maintain documentation of IT infrastructure, services, and processes.

IT Projects: Planning & Execution

• Plan, drive, and execute IT infrastructure and operations projects
•  Lead cross-functional initiatives involving Dev, QA, Security, and Product teams.
• Ensure project delivery on time, within scope and budget.

Support for Dev & QA Teams

• Investigate and evaluate new platforms, tools, and systems to support development and testing efforts.
•  Install, configure, and troubleshoot development and QA environments
• Provide timely technical support for Dev and QA teams

System Management & Troubleshooting

• Manage installation, configuration, and maintenance of hardware, software, and network infrastructure.
• Proactively identify and resolve system issues
• Automate repetitive tasks using scripting and configuration management tools

Security & Compliance

• Collaborate with the security team to implement and maintain IT security policies.
• Enforce access controls, patch management, and endpoint protection.
• Support compliance audits by maintaining logs, reports, and documentation.

The Nakivo team in Vietnam has been changing very fast in the recent years, we have grown from a group of 6 engineers to the current team size of 80 and we are expecting to grow even more in the next following years. 

We welcome and embrace people, regardless of their background, religion, nationality or gender, but focus on diversity, contribution, determination and work ethic. At Nakivo, we are trying to improve everyday, to become a competitive choice for talented people, by offering

• Flexible working hours: Office opens from 6.00 AM to 10.00 PM
• Private health care package
• Healthcare package for family members
• Premium health care check
• Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival and Birthday
• 15-18 annual leaves/year, 5 sick leaves and additional leaves (up to 3 days)
• Team building
• Free and un-limited snack, tea, coffee and by-choice request.