Crossian

Educational Background:

• A bachelor’s degree in Information Technology, Software Engineering, Business Administration, or a related field is preferred.
• A foundational understanding of Agile frameworks, especially Scrum, through coursework or practical exposure.
• Scrum certifications, such as PSM I or CSM, are a plus and show a strong commitment to professional growth.

Professional Experience:

• At least 3 year of experience supporting or working within Agile development teams, ideally in a Scrum or project coordination role.
• Familiarity with Scrum events, roles, and artifacts, even if not yet practiced in a formal Scrum Master capacity.
• Some exposure to working in a cross-functional team environment (Product Manager, Developer, QA, UI/UX) is preferred.

Technical Proficiency:

• Comfortable using Agile project tools such as Jira and Confluence to manage tasks, maintain sprint boards, and document progress.
• Basic ability to read and interpret delivery metrics such as velocity, burn-down, and burn-up charts with guidance.
• Awareness of the software development lifecycle (SDLC) and curiosity about how Agile principles support effective delivery.
• Eagerness to learn best practices around team collaboration and delivery effectiveness (e.g., Definition of Done, backlog grooming).

Soft Skills:

• Clear and respectful communication, both verbal and written — able to summarize discussions, track decisions, and clarify next steps in meetings.
• Active listening skills — pays attention to what team members say and observes team dynamics with curiosity, not judgment.
• Good facilitation instincts — knows when to encourage quiet voices, prevent over-talking, and keep the team focused on goals.
• Collaborative and empathetic — values the team's shared success and brings a positive, supportive presence to daily work.

Growth Mindset & Cultural Fit:

• Demonstrates a strong desire to grow as a Scrum Master and contribute to team performance, not just follow a process.
• Proactively seeks feedback and learning opportunities — whether through retrospectives, mentoring, or training.
• Aligned with Crossian’s culture of ownership, transparency, and team rituals.
• Values psychological safety, embraces shared responsibility, and enjoys seeing others succeed through effective facilitation.

Bonus Experience (Nice to Have):

• Familiarity with the e-commerce domain, especially logistics, inventory, or fulfillment systems (e.g., Giaohangtietkiem, Odoo, Salesforce).
• Hands-on experience in product-led or startup environments where speed, iteration, and teamwork are key.
• Exposure to basic data analysis or dashboards (velocity trends, release cycles) that support team decision-making.