Smartlog

Overview of job

We are looking for an experienced and analytical QC Lead to manage the end-to-end quality control process for our Logistics SaaS solutions, including Warehouse Management System (WMS), Order Management System (OMS) and Transportation Management System (TMS) Products.
The QC Lead will oversee a team of QC Engineers, define testing standards, drive quality initiatives, and ensure that product releases meet performance, accuracy, and reliability expectations for enterprise logistics clients.

This role requires both hands-on testing expertise and strategic leadership, combining deep functional understanding of logistics workflows with strong technical capability in testing methodologies, automation, and agile quality practices.

1. Product & Business Understanding

• Understand the full logistics business lifecycle — from inbound, storage, order fulfillment, dispatch, and delivery tracking, to carrier integration and billing.
• Think ahead about business requirements, user experience, and system scalability, contributing actively to the product roadmap from a quality and testability perspective.
• Collaborate with Product Owners(or Business Analyst) and Technical Managers to clarify requirements, ensuring test scenarios reflect real business use cases in logistics and transportation operations.

2. Quality Leadership

• Lead, mentor, and manage a team of up to 8 QC engineers to deliver consistent, high-quality output.
• Set clear quality goals, define KPIs, and drive continuous improvement in testing standards and processes.
• Promote a “Quality First” culture across engineering teams — ensuring every release is measurable, validated, and traceable.

3. Test Planning & Execution

• Evaluate and review product requirements to ensure testability and traceability across WMS and TMS modules.
• Design detailed test plans, test cases, and test procedures to ensure accuracy, performance, and security of the platform.
• Oversee functional testing (system, integration, regression, UAT) and non-functional testing (performance, load, stress, and security).
• Coordinate test execution cycles, bug triage meetings, and release validation checkpoints.

4. Test Automation & Tools

• Collaborate with developers and DevOps to build and maintain automated regression frameworks for critical logistics workflows.
• Expand test coverage across API and UI layers using modern tools (e.g., Postman, Cypress, Selenium, JMeter).
• Support the integration of automation into CI/CD pipelines for faster, reliable releases.

5. Technical & Analytical Excellence

• Perform deep root cause analysis for issues, working with developers to identify and resolve recurring defects.
• Strong hands-on ability with SQL and database validation (inventory, order, shipment, tracking, carrier data).
• Lead performance testing to validate system scalability during peak logistics loads (e.g., large shipment imports, route optimizations).
• Ensure security testing is integrated, covering common risks such as SQL Injection, XSS, CSRF, and API exposure.

6. Process & Governance

• Implement standardized QA processes and documentation templates (test plan, test case, test report, defect lifecycle).
• Enforce consistent use of bug tracking and test management tools (Jira, TestRail, ClickUp, or equivalent).
• Ensure all quality control activities align with Agile Scrum and continuous integration practices.
• Participate in release planning and Go/No-Go decision reviews.

7. Team Development

• Coach and guide team members to strengthen their testing techniques and domain expertise in logistics and eCommerce.
• Provide structured feedback, career development support, and internal training sessions on test automation, analysis, and agile QA practices.
• Collaborate with HR and Technical Manager in performance evaluations and team capacity planning.

Salary: Up to 50 million VND

• Meal allowance: 20,000 VND/day based on actual working days;

• Full employee benefits as regulated by Vietnamese labor law (Social insurance, health insurance, unemployment insurance, etc.)

Sports support: Running club, badminton, football
• Annual leave and holidays as regulated by labor law
• Annual team building
• Bonuses for holidays throughout the year
• Participation in various company activities: Birthday parties, team-building activities, International Women's Day (March 8th), Vietnamese Women's Day (October 20th), Mid-Autumn Festival, Christmas, etc.

• Career advancement opportunities to develop personal capabilities

13th-month salary, performance bonuses, seniority bonuses (depending on company business results)

• Opportunity to experience digital transformation in the logistics sector with leading Vietnamese businesses in fields such as retail, fast-moving consumer goods, food and beverages,….