Renesas Design Vietnam

Overview of job

This role is part of a Global Endpoint computing team, responsible for development, standardization, and management of the company’s global PC and mobile device infrastructure.

• Manage and maintain a global co-managed Intune and Configuration Manager environment with of over 25,000 endpoints
• Develop and perform software deployments and operating system configuration changes using various software development & automation techniques.
• Provide direct 3rd line end user support for escalated PC and mobile device issues and needs.
• Work with vendors as needed to resolve application or end user issues.
• Identify improvements in existing functionality and recommend enhancements.
• Manage and deliver project activities as part of the overall roadmap.
• Be able to investigate issues under tight time constraints and be able prioritize work accordingly.
• Be able to work with minimal supervision.
• Write and maintain appropriate documentation

Key Performance Measures

• The availability of the Microsoft Endpoint manager services to the business.
• Delivering project goals to the required standard and on time.
• Resolving personally assigned incident tickets promptly to the expected standard.