ST Engineering

Overview of job

Role Overview

We are seeking an experienced SOC Manager to lead the VCC Security Operations Centre (SOC). This role is responsible for overseeing 24/7 SOC operations, driving service excellence, and ensuring effective incident response for our clients. The SOC Manager provides leadership to Tier 1 and Tier 2 analysts, manages escalations, and ensures alignment with industry best practices and regulatory frameworks

Responsibilities

• SOC Leadership & Operations
• Lead and mentor SOC analysts, fostering high performance and professional development.
• Act as Team In-Charge for assigned shifts, overseeing daily SOC operations and incident workflows.
• Ensure adherence to SOC playbooks, standard operating procedures, and compliance requirements.
• Manage high-severity incidents and provide expert-level investigation and resolution support.
• Service Delivery & Continuous Improvement
• Ensure cybersecurity services are delivered in line with defined SLAs and KPIs.
• Drive continuous improvement in SOC processes, tools, and service quality.
• Collaborate with internal technical teams to support customer onboarding and ongoing operations.
• Customer Engagement & Escalation Management
• Serve as the senior escalation point for clients, ensuring timely and effective issue resolution.
• Build trusted relationships with clients by understanding business objectives and aligning cybersecurity services accordingly.
• Proactively manage customer risks and identify opportunities to enhance service value.
• Reporting & Stakeholder Communication
• Provide regular operational and risk updates to senior management.
• Analyse incident trends, customer feedback, and service metrics to inform improvements.
• Contribute insights to enhance SOC capabilities, tools, and service offerings.
• Technical & Professional Requirements
• Proven experience handling escalated security incidents in a SOC environment.
• Strong working knowledge of SIEM platforms, threat intelligence, IDS/IPS, firewalls, and malware detection technologies.
• Solid understanding of cybersecurity frameworks and standards, including MITRE ATT&CK and NIST.
• Strong analytical, problem-solving, and decision-making skills with the ability to perform under pressure.
• Willingness to work in a 24/7 SOC environment.

• 14 days Annual leaves + 3 Sick leaves
• Private Health Insurance
• Annual Salary Review
• Performance Bonus
• 100% salary in probation period
• Free LinkedIn Learning Account
• Company Events & Team Building