Tóm lược
- Yêu cầu kỹ thuật:
- Network Administration ,
- Networking ,
- LAN ,
- Windows ,
- Linux ,
- MCSE ,
- MS Office ,
- TCP/IP ,
- Android ,
- WAN
Mô tả công việc
Tóm tắt công việc
The IT Support Specialist is primarily responsible for processing HelpDesk tickets from Absolute staff globally, as well as deployments and project related tasks. This position is located in Vietnam and will report to the designated Systems Administrator.
Global IT work is strongly procedural, and requires accurate documentation of tickets in Absolute’s HelpDesk ticket tracking system.
Accountabilities Will Include:
Managing a personal queue or backlog of open HelpDesk tickets, ensuring SLAs are met, and customers are updated with appropriate timeliness according to best practices
Install/Upgrade/Replace workstations and peripherals
Administer software deployment technologies such as imaging or distribution tools
Assist with the deployment of new end user devices like laptops and smartphones
Assist in the monitoring of systems to ensure uptime and performance
Provide exceptional customer service to employees requiring IT support
Work on project related tasks as assigned
Assist with IT documentation like installation processes
Assist with keeping IT hardware and software inventories organized and up to date
Assist with the ordering and receiving or Hardware and Software
Assist with the responsible recycling of electronic equipment
Follow company policies and procedures closely to ensure compliance with our ISO 27001 certification
Yêu cầu công việc
What You'll Need
2 or more years’ experience working in an IT support role
Solid understanding of TCP/IP and Windows Operating Systems
Experience with imaging and deployment solutions
Strong Windows deployment, administration and troubleshooting skills
Strong MS Office skills in particular Outlook, Excel and Word
Experience working in a helpdesk environment using a ticketing system
Formal IT training with certifications like MCSE or A+ required
Great verbal and written communication skills
Strong organizational skills and excellent customer service skills
Works well in team or alone
Hard working with a positive “can do attitude” and “no job is too small”
Linux and Mac OSX deployment, administration and troubleshooting skills in as asset
Mobile Device Management experience (mainly Apple and Android devices) is an asset
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- Network Administration
- Networking
- LAN
- Windows
- Linux
- MCSE
- MS Office
- TCP/IP
- Android
- WAN
NĂNG LỰC
- Communication Skills
- Organizational Skills
- Customer Care
- Hard working
Thông tin doanh nghiệp
Absolute Software provides persistent endpoint security and data risk management solutions for thousands of customers around the globe.
Absolute, founded in 1993 in Vancouver, Canada, provides persistent endpoint security and data risk management solutions for thousands of customers around the globe. By providing them with a persistent connection to all of their devices, our customers can secure endpoints, assess risk, and respond appropriately to security incidents.
Our Persistence technology is embedded into the core of over a billion endpoints. Once activated, it provides you with your comprehensive visibility into all of your devices enabling you to confidently manage mobility, investigate potential threats, and take action if a security incident occurs. Most importantly you can apply remote security measures to protect each device and the data it contains. No other technology can do this.
Today, our security-as-a-service solutions protect millions of computers worldwide with subscribers who range from individuals to the largest public and private sector organizations.