Sun Life Vietnam
Vietcombank Tower, 5 Me Linh Square, TP Hồ Chí Minh
Quy mô công ty : 100-499
Xem thêmTóm lược
- Yêu cầu kỹ thuật:
- MS Office ,
- Windows
Mô tả công việc
Tóm tắt công việc
Job purpose
- Resolve assigned customer technical issues
- Serve as escalation for Help Desk Technician I
- Escalate as required, within a proper time frame
- Meet SLA’s
- Communicate to customers clearly, effectively and professionally
Major accountabilities
- Provide first tier IT support, prioritization, triage, documentation, and status for users’ interaction to the Help Desk
- Update IT Hardware & Software adds, move and changes in the inventory tracking system
- Maintain appropriate coverage of the Help Desk phone line to provide proper response to user needs and inquiries.
- Prepare daily reconciliation of the outstanding requests/tickets, as well as compiling and timely distribution of the statistics
- Accepts additional tasks as assigned, including but not limited to assembling workstations, imaging computers using ghost process, ordering hardware/software
Yêu cầu công việc
Specialized knowledge
- Broad knowledge of end point Microsoft Office product (e.g. Office, windows, outlook,…)
- Knowledge of technical terms and computer hardware and software troubleshooting
Problem solving
- Ability to describe technical issues using non-technical terminology
- Ability to communicate efficiently and effectively with all levels of contact, both verbally and in written formats
Ngôn ngữ
-
English
Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate
Yêu cầu kỹ thuật
- MS Office
- Windows
NĂNG LỰC
- Problem Solving Skills
- Communication Skills
- Teamwork
Thông tin doanh nghiệp
Sun Life Vietnam aims to provide financial solutions to help customers enjoy a secure and brighter future.
Founded in March 2013, Sun Life Vietnam has already established itself as the 6th largest life insurance provider and a market leader and industry pioneer in pensions. For details please visit www.sunlife.com.vn.