Titan DMS

Tóm tắt công việc

Job Purpose

The Principal Business Analyst (ERP) is responsible for initiating standards and establishing processes that other Business Analysts are required to follow, analyzing business requirements, optimizing ERP processes, and ensuring seamless alignment between business needs and ERP functionalities. This role involves close collaboration with stakeholders, developers, QA teams, and end users to improve system efficiency, scalability, and overall business performance.

Key Responsibilities/Major Tasks/Principal Accountability

Standards & Process Leadership

• Initiate and establish BA standards and processes to be applied consistently across all ERP projects.

• Gather concerns and feedback from BA team members regarding project scope, requirements, and delivery issues.

• Work with Product and Market teams to clarify scope, requirements, and assumptions.

• Minimize gaps between Developers and Product Owners by translating business needs into clear, codable requirements.

• Define and enforce:

• Standard PCR (Project Change Request) for all projects

• Standard user story format

• High-level requirements suitable for development tickets

• Conduct stand-up meetings, monitor BA performance, mentor BA team members, and measure project outcomes in collaboration with development team leads.

Business Requirements Gathering & Analysis

• Collaborate with business stakeholders, department heads, and end users to identify business needs and ERP enhancements.

• Gather, document, and analyze business requirements, user stories, workflows, and pain points.

• Conduct gap analysis between current ERP functionality and business requirements.

• Translate business processes into functional and technical specifications.

• Recommend system improvements, automation opportunities, and ERP best practices.

Stakeholder Engagement & Communication

• Act as a key liaison between business users, Product team, IT teams, vendors, and management.

• Facilitate workshops, interviews, and requirement clarification sessions.

• Present ERP solutions, updates, and impacts to both technical and non-technical stakeholders.

• Develop and maintain documentation, SOPs, and training materials.

• Support change management initiatives to ensure smooth adoption of system changes.

Solution Design & Development Support

• Work closely with architects and developers to define ERP system functionalities.

• Support solution design including workflows, data models, and UI/UX considerations.

• Ensure solutions align with business objectives, scalability, and technical standards.

• Participate in Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives).

• Support system configuration, integration, testing, and deployment activities.

Coordination & Delivery Management

• Act as a central coordination point between business, development, QA, and testing teams.

• Align project goals, timelines, and deliverables across teams.

• Coordinate requirement discussions, sprint reviews, and stakeholder meetings.

• Track progress, risks, dependencies, and escalate issues when needed.

Collaboration & Continuous Improvement

• Work closely with senior developers, product managers, QA, and Service Desk teams.

• Support task prioritization and identification of high-impact requirements.

• Communicate testing expectations and ensure delivered features meet quality standards.

• Continuously improve BA practices based on feedback, retrospectives, and lessons learned.

Administrative & Support

• Maintain project documentation, requirement logs, and process flows.

• Track milestones and report project status to relevant stakeholders.

• Support onboarding and training for BA members, end users, and stakeholders.

• Maintain ticketing and issue-tracking systems.

• Ensure compliance with company policies, ERP standards, and regulatory requirements.

We are our people, and whilst as a business we make software, as an organization, we make some of the industry’s best! Joining the team you will work with the engineers around the world from BMW, Mercedes, Honda, Porches, Hyundai …

1 WORKING HOURS

• Working hours is flexible and the standard guideline is between 8:00 AM to 5:00 PM with 1 hour break for lunch.
• Staff can start early and finish early to keep in sync with Australia working hours

2 LEAVES

• 12 days Annual Leave per annum. Annually leave is accumulated up to 2 years.
• Additional one annual leave day for every five years of service
• Sick Leave: 5 days paid per annum.
• Compassionate Leave: 3 days per annum

3 HEALTHCARE

• Premium Personal Health Insurance package for full-time and permanent staff.
• Annual health check

4 BONUSES

• 13th month bonus
• Loyalty reward Program (Bonus for every 3 years, 5 years of service)
• Project/ Performance Bonus

5 OTHER BENEFITS, ALLOWANCES AND INCENTIVES

• 100% salary during Probation Period
• Fully sponsored onsite trip to Titan international offices (AU, Thailand, UAE, EU etc.)
• Gifts on special occasions + holidays (Tet, Full-moon festival, Birthday, Christmas etc.)
• Employee Referral Program
• Internal events every month (Happy lunch, Milk tea Friday, etc.)
• Sport Activity Funding (Football every Tuesday & Thursday)
• Education Funding

• Bachelor’s degree in business administration, Computer Science, Information Technology, or a related field.

• 7+ years of experience as a Business Analyst in the software development industry, including at least 3 years in a principal-level role, with demonstrated ownership of defining, establishing, and enforcing BA standards and processes across multiple projects or teams.

• Strong experience working in Agile/Scrum environments with cross-functional teams.

• Proven experience with ERP, SaaS, or Windows-based application development.

• Good to excellent English communication skills, both written and verbal.

• Confidence in communicating, facilitating discussions, and presenting ideas in English to stakeholders and cross-functional teams.

• Solid experience with requirements analysis and project management tools such as Jira, Confluence, or similar platforms.

• Strong ability to translate complex business requirements into clear, structured, and development-ready specifications.

• Proven experience in defining, applying, and governing BA standards, processes, and best practices across projects.

• Excellent stakeholder management, facilitation, and problem-solving skills.