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Skedulo Vietnam

An Phu Plaza, 117 Ly Chinh Thang, TP Hồ Chí Minh

Quy mô công ty : 100-499

Xem thêm

Tóm lược

  • 100-499
  • Product
  • Việt Nam

Junior Technical Support Specialist

Skedulo Vietnam

  • Quận 3, TP Hồ Chí Minh
  • Thỏa Thuận
  •  Toàn thời gian
  •  English
  •  Có kinh nghiêm (Nhân viên)
1
1

  •  Ngày Đăng:27/02/2023

  • Hết hạn
Junior Technical Support Specialist
Hết hạn
Yêu cầu kỹ thuật: Salesforce , REST , JSON , JavaScript , HTML , Jira , AngularJS , Confluence , ReactJS , Zendesk

Mô tả công việc

Tóm tắt công việc

Here at Skedulo, we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.

The Skedulo team is a tight-knit group of builders who are passionate about shaping the future of how work gets done outside of the traditional office setting. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help develop software that will make a difference in people’s lives, Skedulo is for you. Visit our to learn more about what Skedulo does and to learn more about our people and team.

Job Description:
Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in the Vietnam timezone, that will work closely with our Engineering, Product, Dev Ops, and Customer Success Teams globally.

Key Objectives and Responsibilities:

  • Providing first-level contact and problem resolution for customers with Salesforce and application problems.
  • Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
  • Assisting in the troubleshooting of software issues.
  • Working on various application customization projects using Javascript and Salesforce development techniques. Ideally the ability to debug and troubleshoot problems in Salesforce code.
  • Resolution of issues for clients, providing liaison between clients, a customer success team, and engineering.
  • Opportunities to work on core product development, integration development, and customer success development projects.

Yêu cầu công việc

MINIMUM QUALIFICATIONS:

  • At least 1+ years previous experience as a Technical Support Specialist in a complex environment.
  • Excellent written and spoken English.
  • Great communication skills are a must.
  • A strong teamwork ethic is essential.

DESIRED SKILLS/EXPERIENCE

  • Excellent knowledge of Salesforce Administration and a solid understanding of Salesforce Development.
  • A proven ability to learn new products, develop technical knowledge, and apply new skills in a high-paced environment
  • Ability to multi-task between different support channels and issues
  • Good knowledge of web server technology, REST, and JSON.
  • Knowledge of HTML and Javascript. Angular 1 and/or React would be beneficial.
  • Enjoy problem-solving while learning, developing, and applying new skills along the way.
  • Working knowledge of the Atlassian suite, JIRA, Confluence, and Zendesk.

Ngôn ngữ

    • English

    • Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate

Yêu cầu kỹ thuật

  • Salesforce
  • REST
  • JSON
  • JavaScript
  • HTML
  • Jira
  • AngularJS
  • Confluence
  • ReactJS
  • Zendesk

NĂNG LỰC

  • Communication Skills
  • Teamwork
  • Multi-task Skills
  • Problem Solving Skills

Tìm kiếm công việc phù hợp

Thông tin doanh nghiệp

Skedulo is empowering over 50,000 deskless workers to do their best work.

Skedulo is the platform for intelligent mobile workforce management. We help organizations manage their mobile workforces to delight their customers and engage their employees. Skedulo is the new standard for deskless workforce productivity.

The Skedulo platform helps enterprises intelligently manage, schedule, dispatch, and support deskless workers on the go, whether they are full-time, part-time, or contract employees. Skedulo offers enterprises and mid-market companies a mobile workforce management solution with robust integration capabilities, including native integrations to Salesforce. With Skedulo, enterprises can unify their tech stacks and move trustworthy data across the organization with ease.  

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  •  Toàn thời gian
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Tìm kiếm công việc phù hợp

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