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AdNovum Vietnam

E-Town 2, 364 Cong Hoa, TP Hồ Chí Minh

Quy mô công ty : 25-99

Xem thêm

Tóm lược

  • 25-99
  • Outsourcing
  • Việt Nam

Software Support Engineer

AdNovum Vietnam

  • Tân Bình, TP Hồ Chí Minh
  • Thỏa Thuận
  •  Toàn thời gian
  •  English
  •  Có kinh nghiêm (Nhân viên)
1
1

  •  Ngày Đăng:07/08/2025

  • Hết hạn
Software Support Engineer
Hết hạn
Yêu cầu kỹ thuật: Windows , Linux , Jira , ServiceNow

Mô tả công việc

Tóm tắt công việc

Do you enjoy translating tech talk into clear, helpful support for users? Looking for a role where learning new technologies is part of the job? Ready to build your career in a place that values both technical skill and a customer-first mindset? If so, this opportunity might be the perfect fit for you.

As an software support engineer, you will responsible for high availability and performance of applications for renowned customers.

In your daily work, you will: 

  • Providing 1st level IT support 
  • Initial analysis of request/incident and resolution of simple or standard requests, replying to questions and recommending/implementing workarounds 
  • Logs incidents and service requests and maintains relevant records:
    • Identifies and classifies incident types and service interruptions
    • Records incidents cataloging them by symptom and resolution
  • Work collaboratively with other IT personnel to resolve user issues
  • Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
  • Escalates complex problems to the L2/L3 of support as required by documented procedures
  • Follow up ticket status and close ticket based on L2/L3 team confirmation
  • Documentation and classification of the required information
  • Coordination and assurance of resolution of all tickets
  • Notification of system users on incidents, errors and operational events
  • Ticket synchronization from and to customer ticket tools 
  • Maintenance of incident statistics
  • Monthly reports

1. Attractive Remuneration Package:

  • Competitive salary, 13th-month salary, and bonuses (variable bonus, loyalty, referral, etc.)
  • 100% salary and full insurance coverage during the probation period
  • Premium healthcare plan and additional insurance
  • 14-18 days of paid leave annually

2. Career Development and Learning Opportunities:

  • Work alongside highly skilled and experienced software engineers
  • Mentoring program, internal training, and knowledge sharing
  • Free English classes with native teachers
  • Additional learning budget per year for personal development

3. Work-Life Balance and Team Spirit:

  • Hybrid work model and flexible working hours
  • Friendly and collaborative atmosphere in a well-equipped, professional IT environment

Yêu cầu công việc

To master this job, you should have: 

  • Graduated/Obtained/Possess IT certificate, courses or equivalent
  • Familiar of IT system, application 
  • Basic understanding of web-based applications, databases, and operating systems (Windows/Linux)
  • Ability to quickly learn new systems and applications
  • Strong communication skills in English both verbal and written
  • Pleasure in dealing with clients
  • Customer service orientation by providing customer support over phone, chat, email, etc.
  • Detailed, independently and teamwork, structured and reliable working style as well as logical and analytical thinking.
  • Good time management skill to handle and escalate incidents in a timely manner
  • Previous experience using ServiceNow, JSD, JIRA, or any ticketing system is a plus

Ngôn ngữ

    • English

    • Nói: Intermediate - Đọc: Intermediate - Viết: Intermediate

Yêu cầu kỹ thuật

  • Windows
  • Linux
  • Jira
  • ServiceNow

NĂNG LỰC

  • Learning Quickly
  • Communication Skills
  • Customer Care
  • Working Independently
  • Time Management Skills
  • Teamwork
  • Reliable
  • Logical Thinking
  • Analytic Skills

Tìm kiếm công việc phù hợp

Thông tin doanh nghiệp

AdNovum is a leading Swiss software engineering firm specializing in the design, implementation and integration of large-scale business and security software solutions.

AdNovum is a leading Swiss software engineering firm specializing in the design, implementation and integration of large-scale business and security software solutions. Renowned customers from various industries and the public sector rely on AdNovum’s services and products.

The company was founded in 1988, is privately held and has its headquarters in Zurich, Switzerland, with offices in Singapore and Hungary.

Why work for AdNovum? We offer:
• highly reputable, international company with 25+ years of experience in software development
• working with state-of-the-art technology in a well-equipped and professional IT environment
• work side by side with experienced software testers
• friendly and relaxed working atmosphere
• long-term and stable job

 

Tìm kiếm công việc phù hợp

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