ItJobs Logo
Home About us Conditions
vi en
Login Sign Up
Logo

IT Jobs

Close
  • Home
  • About us
  • Conditions
  • Privacy
  • Contact
  • eng vi
TOP JOBS
MODEC
Lead Data Engineer
MODEC
Up to 100000000VND
East Agile
Senior Full-stack Web and AI Developer
East Agile
Up to 4000USD
DataXight
Senior/Lead Quality Engineer
DataXight
Up to 3600USD
DataXight
Lead Software Engineer
DataXight
Up to 3600USD
Viettel Group
Business Analyst Leader - VTS
Viettel Group
Up to 3500USD
Hybrid Technologies HN
Bridge Engineer cum Project Manager
Hybrid Technologies HN
Up to 3000USD
CodeHQ
Senior Frontend Developer
CodeHQ
Up to 3000USD
Atomi Digital
Technical Leader
Atomi Digital
Up to 3000USD
Trusting Social
Associate Risk Manager
Trusting Social
Up to 2500USD

AdNovum Vietnam

E-Town 2, 364 Cong Hoa, TP Hồ Chí Minh

Company Size : 25-99

View more

Job Summary

  • 25-99
  • Outsourcing
  • Việt Nam

Software Support Engineer

AdNovum Vietnam

  • Tân Bình, TP Hồ Chí Minh
  • Negotiable
  •  Full Time
  •  English
  •  Experienced (Non-Manager)
1
1

  •  Posted:07/08/2025

  • Expired
Software Support Engineer
Expired
Technical Skill: Windows , Linux , Jira , ServiceNow

Job description

Overview of job

Do you enjoy translating tech talk into clear, helpful support for users? Looking for a role where learning new technologies is part of the job? Ready to build your career in a place that values both technical skill and a customer-first mindset? If so, this opportunity might be the perfect fit for you.

As an software support engineer, you will responsible for high availability and performance of applications for renowned customers.

In your daily work, you will: 

  • Providing 1st level IT support 
  • Initial analysis of request/incident and resolution of simple or standard requests, replying to questions and recommending/implementing workarounds 
  • Logs incidents and service requests and maintains relevant records:
    • Identifies and classifies incident types and service interruptions
    • Records incidents cataloging them by symptom and resolution
  • Work collaboratively with other IT personnel to resolve user issues
  • Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
  • Escalates complex problems to the L2/L3 of support as required by documented procedures
  • Follow up ticket status and close ticket based on L2/L3 team confirmation
  • Documentation and classification of the required information
  • Coordination and assurance of resolution of all tickets
  • Notification of system users on incidents, errors and operational events
  • Ticket synchronization from and to customer ticket tools 
  • Maintenance of incident statistics
  • Monthly reports

1. Attractive Remuneration Package:

  • Competitive salary, 13th-month salary, and bonuses (variable bonus, loyalty, referral, etc.)
  • 100% salary and full insurance coverage during the probation period
  • Premium healthcare plan and additional insurance
  • 14-18 days of paid leave annually

2. Career Development and Learning Opportunities:

  • Work alongside highly skilled and experienced software engineers
  • Mentoring program, internal training, and knowledge sharing
  • Free English classes with native teachers
  • Additional learning budget per year for personal development

3. Work-Life Balance and Team Spirit:

  • Hybrid work model and flexible working hours
  • Friendly and collaborative atmosphere in a well-equipped, professional IT environment

Job Requirement

To master this job, you should have: 

  • Graduated/Obtained/Possess IT certificate, courses or equivalent
  • Familiar of IT system, application 
  • Basic understanding of web-based applications, databases, and operating systems (Windows/Linux)
  • Ability to quickly learn new systems and applications
  • Strong communication skills in English both verbal and written
  • Pleasure in dealing with clients
  • Customer service orientation by providing customer support over phone, chat, email, etc.
  • Detailed, independently and teamwork, structured and reliable working style as well as logical and analytical thinking.
  • Good time management skill to handle and escalate incidents in a timely manner
  • Previous experience using ServiceNow, JSD, JIRA, or any ticketing system is a plus

Languages

    • English

    • Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate

Technical Skill

  • Windows
  • Linux
  • Jira
  • ServiceNow

COMPETENCES

  • Learning Quickly
  • Communication Skills
  • Customer Care
  • Working Independently
  • Time Management Skills
  • Teamwork
  • Reliable
  • Logical Thinking
  • Analytic Skills

Search for the right jobs

BUSINESS PROFILE

AdNovum is a leading Swiss software engineering firm specializing in the design, implementation and integration of large-scale business and security software solutions.

AdNovum is a leading Swiss software engineering firm specializing in the design, implementation and integration of large-scale business and security software solutions. Renowned customers from various industries and the public sector rely on AdNovum’s services and products.

The company was founded in 1988, is privately held and has its headquarters in Zurich, Switzerland, with offices in Singapore and Hungary.

Why work for AdNovum? We offer:
• highly reputable, international company with 25+ years of experience in software development
• working with state-of-the-art technology in a well-equipped and professional IT environment
• work side by side with experienced software testers
• friendly and relaxed working atmosphere
• long-term and stable job

 

Search for the right jobs

footer_logo

WHO WE ARE

ITJobs is founded in 2014 in Vietnam and the primary goal is grow to one of the leading specialists in recruitment and selection of IT staff in Asia.

  • READ MORE

Jobs from Ho Chi Minh

  • Java jobs
  • C# jobs
  • Tester jobs
  • iOS jobs
  • ASP.NET jobs

Jobs from Hanoi

  • C++ jobs
  • Java jobs
  • Linux jobs
  • SQL jobs
  • .NET jobs

Information

  • About Us
  • Conditions
  • Privacy
  • Contact Us

ITJobs © Copyright 2013-2021