Papaya Insurtech

Overview of job

• Serve as the primary business analysis liaison between Papaya and international insurance partners (Life & Non-life), translating complex insurance domain requirements into clear, actionable product specifications.
• Lead requirements gathering, process mapping, and gap analysis for core insurance workflows including: Fraud/Waste/Abuse (FWA) detection, Claim automation, New Business submission, Underwriting, Customer Experience, and Digital Transformation initiatives.
• Analyze and document end-to-end business processes for claim adjudication, policy servicing, and underwriting — identifying opportunities for automation and AI-powered enhancements.
• Collaborate with international stakeholders across multiple time zones to elicit, validate, and prioritize requirements — ensuring alignment between partner expectations and Papaya’s product roadmap.
• Produce high-quality deliverables: Business Requirements Documents (BRD), Functional Specifications, user stories, process flow diagrams, data mapping documents, and acceptance criteria.
• Work closely with engineering and UX/UI teams to ensure requirements are feasible, well-understood, and delivered to specification — participating in sprint planning, grooming, and review sessions.
• Support the design and configuration of FWA rules engines, claim automation workflows, and underwriting decision models by providing domain expertise and business logic documentation.
• Conduct competitive analysis and market research on insurance technology trends, regulatory requirements, and best practices across international markets.
• Facilitate UAT (User Acceptance Testing) with insurance partners, managing defect triage and ensuring delivered solutions meet business objectives.
• Contribute to building Papaya’s insurance domain knowledge base — documenting industry terminologies, regulatory nuances, and partner-specific configurations across markets.

• Competitive salary based on experience and capability.
• Performance-based bonuses and annual salary review.
• Participate in the well-being activities of the company: birthday, team building, general health check-up, etc.
• Work in a young and active environment in a fast-growing insurtech startup.
• Opportunities to work with top leadership and expand networks in insurance.
• Direct exposure to international insurance markets and global partners from day one.
• Unique opportunity to shape insurance products powered by cutting-edge GenAI technology.